Oscar Europa Pena
BROOKLYN,NY
Summary
Proven leader with a track record of enhancing operational efficiency and team management at Hotel Delmano. Excelled in high-pressure environments, significantly improving customer satisfaction and team collaboration. Skilled in exceptional communication and staff training, adept at driving results through strategic planning and effective team development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Host Manager
Hotel Delmano
Brooklyn, Ny
08.2021 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining room and bar areas for signs of overcrowding.
Busboy
Hotel Delmano
Brooklyn, NY
08.2021 - 05.2024
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2021
Skills
- Exceptional communication
- Operational Efficiency
- Staff Training and Development
- Team Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host Manager
Hotel Delmano
08.2021 - 05.2024
Busboy
Hotel Delmano
08.2021 - 05.2024
High School Diploma -
Grover Cleveland High School