Oscar Garcia
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience at Lassens Natural Food And Vitamins, excelling in customer service and retail operations. Proven ability to enhance sales through effective product merchandising and training. Bilingual with strong cash handling skills, fostering loyalty and satisfaction among diverse clientele. Committed to creating a welcoming shopping environment.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Lassens Natural Food And Vitamins
Los Angeles, CA
08.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Barista /cashier
Commodore Cafe
Los Angeles
06.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Miguel Contreras High School
Los Angeles, CASkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Cash handling accuracy
- POS system operation
- Flexible schedule
- Teamwork and collaboration
- POS systems
- Inventory and stocking
- Product merchandising
- POS system expertise
- Bilingual
Timeline
Lead Sales Associate
Lassens Natural Food And Vitamins
08.2024 - Current
Barista /cashier
Commodore Cafe
06.2022 - 06.2023
Miguel Contreras High School