Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Guillen

Horizon City

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kech.co
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Journeyman Electrician

AB Powers
03.2020 - 08.2021
  • Completed rough-in, termination, and underground work.
  • Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
  • Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Tested electrical systems and components for continuity, current, voltage and resistance.
  • Trained junior electrical professionals on proper procedures.
  • Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
  • Operated tools according to prescribed safety practices.
  • Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Measured cut and bent conduit such as EMT, IMC, RMC,.

Electrical Apprentice

Jag Electric
09.2016 - 02.2020
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

High School Diploma -

Horizon High School
El Paso, TX
06.2016

Skills

  • Account Updating
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Complaint Resolution
  • Active Listening
  • Recordkeeping Strengths
  • Research

Languages

Spanish
Limited Working
English
Professional Working

Timeline

Customer Service Representative

Kech.co
02.2022 - Current

Journeyman Electrician

AB Powers
03.2020 - 08.2021

Electrical Apprentice

Jag Electric
09.2016 - 02.2020

High School Diploma -

Horizon High School

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Oscar Guillen