Oscar Karmann
Mansfield,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
22
22
years of professional experience
Work History
Sales Associate
Neighborhood Autos
04.2015 - Current
- Engaged with customers to build rapport and loyalty.
- Assessed customer leads utilizing Customer Relationship Management (CRM) program.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent purchasing experiences.
Sales Associate Manager
Mike Carlson Motor Company
10.2010 - 03.2015
- Motivated and led sales team to achieve performance targets from initial interaction through Customer Relationship Management (CRM), scheduling, engagement during sales process and closing.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Sales Associate/Manager
Chacon Autos
06.2001 - 10.2010
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Assisted with new business sales calls and persuaded customer sales utilizing current CRM.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
High School Diploma -
Junction City Sr High School
Junction City, KS06.1984
Skills
- Contract Preparation
- Product Sales
- Upselling
- Business Development
- Sales Development
- Client Service
- Teamwork and Collaboration
Timeline
Sales Associate
Neighborhood Autos
04.2015 - Current
Sales Associate Manager
Mike Carlson Motor Company
10.2010 - 03.2015
Sales Associate/Manager
Chacon Autos
06.2001 - 10.2010
High School Diploma -
Junction City Sr High School
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