OSCAR LOPEZ
Murrieta
Summary
Results-driven Landscape Manager with extensive experience overseeing personnel, clients, budgets, projects, and work sites. Committed to fostering lasting relationships with customers by thoroughly understanding expectations and consistently delivering exceptional service. Proven ability to enhance the functional and aesthetic value of client properties, ensuring satisfaction and long-term success. Expertise in managing diverse teams and projects while maintaining a strong focus on quality and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Bemus Landscape
09.2020 - Current
- Mentor and train staff in landscape field operations
- Expedite resolutions to correct customer problems and complaints
- Maximize branch revenue by optimizing daily field operations
- Handle human resource concerns and established plans to handle issues consistently and efficiently
- Manage staff to optimize profitability and productivity
- Support, train and motivate a team of account managers to consistently meet monthly goals for sales, production and safety
- Monitored project progress to enforce adherence to deadlines and quality standards
Senior Account Manager
O'connell Landscape
06.2014 - 09.2020
- Responsible for the management of HOA and commercial landscape maintenance accounts with a focus on revenue growth, selling enhancements, customer service and client retention
- Administrative duties included completing employees' time cards, conducting interviews, processing new hires and disciplinary actions including termination
- Attended monthly job walks and board meetings, responsible for taking detailed notes and punch list items needing follow up
- Bilingual annual spray training and certification for employees
- Bilingual safety and injury prevention training
Landscape Maintenance Account Manager
Trugreen LandCare
02.2007 - 06.2014
- Managed a portfolio of commercial, municipal and HOA properties
- Handled the existing customer base of accounts, as well as managed a team of skilled team members in completion of landscape services with a focus on maintaining and growing our customers
- Determined job priorities by scheduling personnel equipment and materials. Assured proper staffing, training, tools, systems and procedures are in place to allow staff to complete all work in a cost effective and high quality manner. Enforce budgeted man hours while ensuring a consistent level of quality workmanship
- Managed all facets of the customer relationship including enhancement sales, contract specifications, job budgets, collections, customer complaint and resolution
- Administrative duties included completing employees' timecards, interviews, new hires, terminations, disciplinary actions, injury response and reporting
Landscape Maintenance Account Manager
Landscape Development
11.2005 - 02.2007
- Responsible for the management of landscape maintenance accounts, with focus on revenue growth, selling enhancements, customer service, and client retention
- Drafted, detailed, professional documents, reports, and spreadsheets
- Delivered set goals through effective management and coordination of personnel, equipment and material needs
- Training of new crew members, training included were in the areas of plants, grasses, seeds, fertilizers, herbicides and pesticides, ensuring proper application of all landscape chemicals
- Oversaw 90 day maintenance periods for construction and handled official turnovers
Education
Ornamental Horticulture
Mt San Antonio College
Walnut, CATurf Management
Mt San Jacinto College
San Jacinto, CASkills
- Office suite proficiency
- California driver's license holder
- Centralized irrigation management
- Fluent in two languages
- Active QAL license
- Client engagement
- Staff training and development
- Territory and account oversight
Certification
Rain Bird certified Site Control operator
Certified recycled water site manager
MWD certified water auditor
Timeline
Branch Manager
Bemus Landscape
09.2020 - Current
Senior Account Manager
O'connell Landscape
06.2014 - 09.2020
Landscape Maintenance Account Manager
Trugreen LandCare
02.2007 - 06.2014
Landscape Maintenance Account Manager
Landscape Development
11.2005 - 02.2007
Turf Management
Mt San Jacinto College
Ornamental Horticulture
Mt San Antonio College
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