Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Oscar Lopez

Dalton,GA

Summary

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

8
8
years of professional experience

Work History

Shift Leader

Goodwill
Dalton, GA
10.2024 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.

Phlebotomy Service Representative

AdventHealth
Calhoun, GA
05.2019 - 12.2021
  • Performed phlebotomy services in accordance with established protocols and regulations.
  • Organized patient information, collected specimens, labeled tubes and containers appropriately.
  • Monitored inventory levels of supplies needed for specimen collection.
  • Documented daily activities related to specimen collection operations in logbooks or electronic records.

Customer Service Representative

Academy Sports Outdoors
Dalton, GA
10.2016 - 05.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Certificate of Technical Studies - Phlebotomy

Miller-Motte Technical
Chattanooga, TN
08-2018

Associate of Applied Science - Biology

Dalton State College
Dalton, GA
04-2018

Skills

  • Complaint resolution
  • OSHA regulations compliance
  • Strong verbal and written communication
  • Forecasting
  • Quality Assurance
  • Experience in leadership
  • Troubleshoot service issues
  • Problem-solving abilities
  • Business reporting
  • Business ethics
  • Inventory Management
  • Safety processes and procedures
  • Staff education and training
  • Sales expertise
  • Operational Efficiency
  • Time management abilities
  • Multitasking
  • Sales Strategies
  • Conflict Resolution
  • Audit reporting
  • Team Leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Shift Leader

Goodwill
10.2024 - Current

Phlebotomy Service Representative

AdventHealth
05.2019 - 12.2021

Customer Service Representative

Academy Sports Outdoors
10.2016 - 05.2019

Certificate of Technical Studies - Phlebotomy

Miller-Motte Technical

Associate of Applied Science - Biology

Dalton State College

Similar Profiles

CREATE PROFILE
Oscar Lopez