Summary
Overview
Work History
Education
Skills
References
Timeline
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Oscar Medellin

San Antonio,TX

Summary

Over a decade of Management & Leadership experience in fields ranging from customer service/retail, restaurant service industry, and warehousing/transportation. A skilled motivator and relationship builder that can get the most out of a team to achieve success.

Overview

19
19
years of professional experience

Work History

Transportation Team Leader

HEB Distribution Center
San Antonio , TX
06.2023 - Current
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Developed strategies to increase productivity and efficiency of the team.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Resolved conflicts between team members in a timely manner.
  • Ensured compliance with company policies and regulations.
  • Conducted regular performance appraisals for all team members.
  • Collaborated with other departments to ensure smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Participated in budgeting activities to maximize resources.
  • Identified areas where teams could improve their skillset.
  • Provided technical assistance when needed.

TRC Dock Worker

HEB Warehouse
San Antonio , TX
06.2022 - Current
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Used electric forklifts and electric pallets to safely move pallets of merchandise.
  • Transported materials and pallets between areas.
  • Adhered to proper handling procedures in order to maximize safety and avoid damage to inventory.

Assistant General Manager/Kitchen Manager/Chef

Brewster Street Icehouse
Corpus Christi , TX
10.2019 - 05.2022
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Trained staff to move up into leadership and management roles within the business.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Received, organized and rotated paper goods and food ingredients.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Met with clients to discuss menus and meal options for weddings and banquets.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Met business targets with streamlined operations strategies.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.

Assistant Manager

Luby's Fuddruckers Restaurants LLC
Corpus Christi , TX
10.2018 - 10.2019
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Delegated daily tasks to team members to optimize team productivity
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Planned and prepared workflow schedules, delegating tasks for 13-16 team members

Bar Manager/ Kitchen Manager

The Exchange
Corpus Christi , TX
07.2017 - 10.2018

Responsible for not only managing the bar, but also for running daily shifts throughout the restaurant. Also in charge of weekly ordering, inventory and employee scheduling.

  • Provided onsite training
  • Conducted analysis to address in house comps which led to more profit
  • Monitored multiple databases to keep track of all company inventory
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Successfully led key projects which resulted in reduced bar cost and increased sales
  • Work directly with beer, wine and liquor representatives to create food pairings and unique recipes with their respective products
  • Work on event, sales and special dinner packages to help drive sales
  • Work with the chefs to come up with new menu items and cultivate a creative kitchen environment

Key Team Member/Hourly Manager

Chili's Grill & Bar
Corpus Christi , TX
07.2013 - 05.2017

Worked alongside the kitchen manager to help reduce payroll hours and inventory loss.

  • Provided onsite training.
  • Planned and executed ordering and prep-cooking practices
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Successfully led key projects which resulted in reduced payroll hours and reduced inventory loss.
  • Grocery Rep

    H-E-B Grocery
    Corpus Christi , TX
    12.2004 - 10.2013

    Responsible for keeping the department maintained while helping in other areas of the store, as well as providing assistance to customers.

    Preformed walk throughs of the department and placed orders as necessary.

    Ensure product was being rotated properly in efforts to eliminate out of date product.

    Education

    High School Diploma -

    Tuloso-Midway High School
    2004

    Skills

    • Operations management
    • Proficiency in customer service
    • Proficiency in product ordering/inventory
    • Experienced with Microsoft Office
    • Ability to multi-task
    • Financial records and processing
    • Skilled in scratch kitchen cooking
    • Overtime Management
    • Shift Scheduling
    • Coaching
    • Giving Constructive Feedback
    • People Management
    • Team Motivation
    • Leadership

    References

    • Jeff Winton

    General Manager Brewster Street Icehouse

    361-658-6065

    Henry Rivera

    Kitchen Manager Brewster Street Icehouse

    361-877-2384

    Ross Naranjo

    Kitchen Manager for The Exchange

    361-389-0125

    Timeline

    Transportation Team Leader

    HEB Distribution Center
    06.2023 - Current

    TRC Dock Worker

    HEB Warehouse
    06.2022 - Current

    Assistant General Manager/Kitchen Manager/Chef

    Brewster Street Icehouse
    10.2019 - 05.2022

    Assistant Manager

    Luby's Fuddruckers Restaurants LLC
    10.2018 - 10.2019

    Bar Manager/ Kitchen Manager

    The Exchange
    07.2017 - 10.2018

    Key Team Member/Hourly Manager

    Chili's Grill & Bar
    07.2013 - 05.2017

    Grocery Rep

    H-E-B Grocery
    12.2004 - 10.2013

    High School Diploma -

    Tuloso-Midway High School
    Oscar Medellin