Oscar Mendivil
Pizza Hut
Lehigh Acres,USA
2
Languages
1
Certification
31
years of professional experience
Talented high-impact General Manager offering 20+ years of progressive leadership experience. Thoroughly understands the importance of customer service and satisfaction. Demonstrates creativity and savviness in managing high-volume, high-revenue environments.
Work History
General Manager
13 Years 5 Months- Directed daily operations, ensuring efficient service delivery and adherence to brand standards.
- Led team training programs, enhancing employee performance and customer satisfaction.
- Analyzed sales data to identify trends, optimizing menu offerings and promotional strategies.
- Implemented cost-control measures, improving profitability while maintaining product quality.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
11 Years 4 Months- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends and drive menu improvements based on customer preferences.
- Established performance metrics to evaluate team effectiveness and operational success.
- Led initiatives to enhance customer satisfaction through feedback collection and service adjustments.
- Collaborated with marketing team to design promotional campaigns that increased foot traffic and revenue.
- Fostered a positive work environment by mentoring staff and promoting teamwork across departments.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Medical Asistant
5 Years 9 Months- Conducted vital sign assessments, maintaining high standards of patient care.
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Supported physicians during examinations, enhancing procedural efficiency.
- Managed electronic health records, improving data accuracy and accessibility.
- Coordinated with healthcare team to streamline patient scheduling and follow-ups.
Education
- Phlebotomist Technician
Bachelor of Science - Nurse Technician
Skills
Proficient loss accountability
Sales and service management
Strategic planning and leadership
Staff training and development
Sales and operations planning
Team building
Project recruiting
hiring and training
Top talent recruiting
Regional and district control strategies
Claims and records management
Profit and loss improvements
Certification
Phlebotomist Technician
Nurse Technician
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
Pizza Hut
03.2013 - CurrentRead More
General Manager
Pizza Hut
01.2001 - 05.2012Read More
Medical Asistant
Guzman Medical Center
03.1995 - 12.2000Read More
Society of Phlebotomist Technicians
from Phlebotomist Technician
Read More
IPE Salvador Allende
Bachelor of Science from Nurse Technician
Read More