Oscar Moore
Atlanta,GA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Teller
First National Bank
08.2024 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Driver
Bruiser Trucking
05.2022 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Airport Service Agent
Prospect
03.2019 - 03.2021
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
IT Technical Support Specialist
United Bank
09.2017 - 01.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
Lead Bank Teller
SunTrust
05.2014 - 08.2017
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
Education
Some College (No Degree) - Computer And Information Sciences
Columbus State University
Columbus, GACertificate of Completion - Computer Dev
Bottega University
Lehi, UTCertificate of Completion - Computer Development
Coding Dojo
Chicago, ILSkills
- Operational efficiency
- Branch operations
- Customer service
- Machine learning
- Object-oriented programming
- Teamwork and collaboration
- Positive attitude
- Web application development
- Front-end development
Additional Information
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.]
Certification
- Full Stack Web Development Certificate – Coding Dojo
Timeline
Head Teller
First National Bank
08.2024 - Current
Driver
Bruiser Trucking
05.2022 - 06.2024
Airport Service Agent
Prospect
03.2019 - 03.2021
IT Technical Support Specialist
United Bank
09.2017 - 01.2019
Lead Bank Teller
SunTrust
05.2014 - 08.2017
- Full Stack Web Development Certificate – Coding Dojo
Some College (No Degree) - Computer And Information Sciences
Columbus State University
Certificate of Completion - Computer Dev
Bottega University
Certificate of Completion - Computer Development
Coding Dojo
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