Oscar Moreno
Austin,TX
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Meat Market/Deli Associate
H-E-B Texas Grocery
Austin, TX
08.2024 - Current
- Restocked display cases, coolers, and grab-and-go areas to ensure product availability and customer satisfaction.
- Assisted customers with product selection, special orders, and portion requests.
- Monitored product freshness and rotated stock to maintain quality presentation in deli case.
- Packaged deli items, labeled containers, and handled counter transactions.
- Followed H-E-B food safety standards during daily deli operations.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
Team Leader
Chick Fill A
Austin, Tx
02.2021 - 07.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supervised daily team workflow and assigned priorities across shifts.
- Assigned work based on staff strengths and workload needs.
- Coached team members on procedures, standards, and expectations.
- Trained new team members on procedures, safety, and service standards.
- Trained new staff in relevant processes and procedures.
- Coordinated communication between staff, supervisors, and support teams.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Travis High School
Austin, TXSkills
- Food safety
- Product weighing
- Price labeling
- Point of sale
- Stock rotation
- Order fulfillment
- Customer service
- Team supervision
- Employee training
- Customer communication
- Problem solving
- Workplace safety
- Hospitality and accommodation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Culinary Skills & development
- Passionate about Mexican cuisine, including tacos, meat preparation, marinades, and sauces.
- Continuously developing cooking skills through hands-on practice and recipe experimentation at home.
- Focused on improving flavor, seasoning, food preparation, and consistency.
- Eager to learn professional cooking techniques and grow under experienced chefs.
- Committed to teamwork, maintaining a clean workspace, and following food safety procedures.
Timeline
Meat Market/Deli Associate
H-E-B Texas Grocery
08.2024 - Current
Team Leader
Chick Fill A
02.2021 - 07.2023
Travis High School