Oscar Navarro
Rockville,MD
Summary
At Bethesda Country Club, I excelled in roles from Restaurant Server to Banquet Captain, enhancing customer satisfaction and team efficiency. Leveraging skills in order taking and team collaboration, I drove service excellence, significantly contributing to successful event outcomes and fostering repeat business through exceptional guest service and organizational prowess.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Bethesda Country Club
Bethesda, MD
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
Banquet Captain
Bethesda Country Club
Bethesda, MD
10.2023 - 05.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Banquet Server
Bethesda Country Club
02.2022 - 10.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Restaurant Busser
Bethesda Country Club
05.2021 - 02.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
High School Diploma -
Rockville High School
Rockville, MD05.2021
Bartending
Professional Bartending School
Arlington, VA01.2025
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Team collaboration
Timeline
Restaurant Server
Bethesda Country Club
05.2024 - Current
Banquet Captain
Bethesda Country Club
10.2023 - 05.2024
Banquet Server
Bethesda Country Club
02.2022 - 10.2023
Restaurant Busser
Bethesda Country Club
05.2021 - 02.2022
High School Diploma -
Rockville High School
Bartending
Professional Bartending School