Oscar Navea
Sacramento
Summary
Dynamic Restaurant Manager with a proven track record in optimizing daily operations and training staff to uphold food safety and quality standards. Known for adaptability and fostering a positive environment, contributing to improved service efficiency and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Willies Burgers (K Street Location)
Sacramento, CA
11.2018 - 05.2026
- Implemented strategies to streamline daily operations, resulting in increased service efficiency and improved customer experiences.
- Facilitated training and mentorship for staff on food safety and quality standards.
- Designed and executed inventory management systems aimed at minimizing waste and optimizing stock levels.
- Developed staff scheduling processes, ensuring adequate coverage during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Paragary Restaurant Group (Cafe Bernardo)
Sacramento, CA
05.2014 - 04.2018
- Resolved guest complaints promptly, fostering positive dining experiences and repeat business.
- Ensured exceptional customer satisfaction by delivering prompt and attentive service in a fast-paced restaurant setting.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Trained new servers on restaurant procedures and customer interaction protocols.
- Streamlined order-taking process, improving efficiency during peak hours.
Education
No Degree - Accounting And Finance
Sacramento State Univeristy
Sacramento, CA05-2018
Skills
- Inventory control and record keeping
- Staff scheduling
- Customer-oriented
- Staff management
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Adaptable
- Conflict resolution techniques
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing staff training and refining menu items.
- Supervised team of 20 staff members.
- Achieved a million dollars in sales for the first time in 2020 through effectively revising daily restaurant operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Protection Manager Certification, ServSafe - Expires 2/14/2028
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working
Timeline
Restaurant Manager
Willies Burgers (K Street Location)
11.2018 - 05.2026
Server
Paragary Restaurant Group (Cafe Bernardo)
05.2014 - 04.2018
No Degree - Accounting And Finance
Sacramento State Univeristy