Oscar Perez
Santa Monica,CA
Summary
Proven hospitality expert with a track record of elevating guest experiences at The Ivy Restaurants through exceptional service and a strong work ethic. Skilled in beverage preparation and guest engagement, consistently enhancing customer satisfaction and loyalty. Excelled in high-volume dining settings, boosting sales through expert recommendations and upselling techniques.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
The Georgian Hotel
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Server
Ivy Restaurant
07.2015 - Current
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Server/Barrista/Bartender
Bravo Cucina
01.2003 - 11.2014
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerned.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Operated espresso machines and commercial coffee brewers to create beverages and art lattes.
Education
High School Diploma -
Mira Loma
San Bernardino, CA06.2015
Skills
- Exceptional customer service
- Hospitality service expertise
- Food Running
- High-volume dining
- Sales Techniques
- Point of sale operation
- Beverage Preparation
- Wine knowledge
Certification
California Food Handler
California RBS Certification
Timeline
Server
The Georgian Hotel
07.2017 - Current
Server
Ivy Restaurant
07.2015 - Current
Server/Barrista/Bartender
Bravo Cucina
01.2003 - 11.2014
High School Diploma -
Mira Loma
California Food Handler
California RBS Certification
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