Oscar PLana
Gaithersburg,MD
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
1
1
year of professional experience
Work History
Service Advisor
R2R automotive
Gaithersburg, MD
01.2023 - 05.2024
- Ensured that all customer inquiries were handled promptly and accurately.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted customers in understanding their insurance coverage options.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Provided customer service by responding to inquiries regarding repairs and estimates.
Education
High School Diploma -
Unamuno
Salvador05-2008
Skills
- CRM Software
- Repairs Scheduling
- Documentation And Reporting
- Clerical Support
- Computer Skills
- Service Estimates
Languages
English
Professional
Spanish
Full Professional
Timeline
Service Advisor
R2R automotive
01.2023 - 05.2024
High School Diploma -
Unamuno
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