Oscar Salazar
San Francisco,CA
Summary
Dynamic Server/Bartender with proven expertise in guest engagement and safe food handling, honed at Mistral Restaurant. Excelled in cultivating loyal customer relationships and enhancing sales through strategic upselling. Demonstrated exceptional hospitality service, contributing to a significant increase in walk-in business. Skilled in beverage preparation and adept at fostering a welcoming atmosphere, ensuring customer satisfaction and compliance with health standards.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Mistral Restaurant
Redwood Shores, CA
04.2016 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
DNF - Computer Science And Programming
Las Positas College
Livermore, CASkills
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Wine Pairings
- Hospitality service expertise
- High-volume dining
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
French
Elementary
Timeline
Server/Bartender
Mistral Restaurant
04.2016 - Current
DNF - Computer Science And Programming
Las Positas College