Oscar Serrano Medina
Phoenix,AZ
Summary
Dedicated Materials Handler experienced in operating machinery and supporting team objectives. Ensured compliance with safety mandates while meeting project deadlines through strong work ethic and adaptability. Demonstrated ability to work independently and quickly learn new skills, contributing to overall team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
U Haul
Phoenix, Az
01.2026 - 05.2026
- Assisted customers with rental inquiries and product information.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Instructed customers on safe usage of rental equipment, promoting safe practices.
- Handled customer returns and inspections of equipment condition.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, driving repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Welding Assistant
Stehl Corp
Phoenix, Arizona
12.2024 - 08.2025
- Assisted with setting up and operating various types of welding machines and torches, including MIG, TIG, and Arc welders.
- Assisted welders in preparing materials and setting up welding equipment.
- Collaborated with team members to optimize workflow and efficiency.
- Followed safety protocols to ensure a safe working environment.
- Ensured compliance with all applicable regulations related to health, safety and environmental protection.
- Cut materials into specified shapes and sizes using hand tools such as grinders or saws.
- Operated equipment with strong focus on safety and ground communication.
Cashier/Server
Streets Of New York Pizza
Phoenix, Az
05.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained clean and organized checkout area for optimal customer service.
- Assisted customers with menu selections and order modifications promptly.
- Handled cash, credit, and gift card transactions accurately during busy shifts.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Prepared food items for customers according to health and safety standards.
- Trained new cashiers on register operation and customer service protocols effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Associate of Arts - Music Production
Maricopa Community Colleges, Phoenix College
Phoenix, AZ 01.2026 - 05.2026
North High School
Phoenix, AzSkills
- Customer service
- Equipment maintenance
- Team collaboration
- Workflow optimization
- Communication skills
- Time management
- Team development
- Warehousing functions
- Bilingual in spanish and english
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
U Haul
01.2026 - 05.2026
Associate of Arts - Music Production
Maricopa Community Colleges, Phoenix College
01.2026 - 05.2026
Welding Assistant
Stehl Corp
12.2024 - 08.2025
Cashier/Server
Streets Of New York Pizza
05.2022 - 11.2023
North High School