Oscar Solis
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Security Officer
Anderson Security
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Signing visitors in and out while taking phone calls.
Mail Processing Clerk
United States Post Office
01.2022 - 03.2022
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Security Officer
GardaWorld Security
03.2021 - 10.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Uber Technologies Inc.
01.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Approve documents according to state guidelines.
- Responded to customer calls and emails to answer questions about products and services.
Security Site Supervisor
Allied Universal Security Services
08.2017 - 12.2018
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
Park Services/Production Assistant Lead
Universal Studios Hollywood
03.2012 - 04.2017
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Riverside Adult School
Riverside, CA06.2010
Skills
- Staff Management
- Stationary Surveillance
- CCTV Surveillance
- Crime Prevention
- Technical Support
- Payment Processing
- Customer Service
- Complaint Resolution
- Resolving Issues
Timeline
Security Officer
Anderson Security
05.2022 - Current
Mail Processing Clerk
United States Post Office
01.2022 - 03.2022
Security Officer
GardaWorld Security
03.2021 - 10.2021
Customer Service Representative
Uber Technologies Inc.
01.2019 - 01.2021
Security Site Supervisor
Allied Universal Security Services
08.2017 - 12.2018
Park Services/Production Assistant Lead
Universal Studios Hollywood
03.2012 - 04.2017
High School Diploma -
Riverside Adult School
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