Oscar Torres
Miami,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Reef Parking
Aventura, FL
03.2021 - Current
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
T-Mobile
Coral Gables, FL
07.2014 - 08.2021
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained records related to sales for store management.
- Suggested ideas for improving store operations and increasing profits.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers with product selection, sizing and styling.
- Organized store by returning merchandise to proper areas and restocked displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Increased purchase amounts by cross-selling with similar products.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Rosenthal De La Puente
Lima , Peru12-1989
Skills
- Sales Monitoring
- Product and Service Knowledge
- Customer Relations
- Sales Growth
- Sales Strategies
Languages
Spanish
Professional
Timeline
Assistant Manager
Reef Parking
03.2021 - Current
Sales Associate
T-Mobile
07.2014 - 08.2021
High School Diploma -
Rosenthal De La Puente
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