Oscar Villalobos
Las Vegas,NV
Summary
I'm a motivated entry-level HVAC Technician with hands-on training and HVAC Certification from the National Technical Institute. All my certifications are in order. Quick learner and have customer service experience.
Overview
1
1
Language
12
12
years of professional experience
Work History
Lockbox Processor
Western Alliance Bank
01.2022 - Current
- Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
- Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
- Supported management by processing invoices and documents with consistent on-time delivery.
Courier
Western Alliance Bank
01.2018 - 01.2022
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to support compliance with company policies.
- Executed company policies and procedures during shift.
- Loaded and unloaded shipments to minimize risk of damage during transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Verified package information to check for accuracy and completeness.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Sales Associate
Walmart
09.2014 - 01.2022
- Resolved customer challenges by identifying and recommending relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Executed cash transactions with precision, ensuring adherence to company cash handling policies and accuracy in all financial exchanges.
- Maintained calm demeanor while effectively managing customer issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Attended team meetings regularly to share insights and collaborate on strategies. and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues.
Education
OSHA 10, EPA 608 - HVAC\R
NTI
Las Vegas, NV08-2026
High School Diploma -
Legacy High School
Las Vegas, United States07-2013
Skills
Teamwork and collaboration
- Customer service
- Problem solving
- Safety compliance
- EPA regulations
- Blueprint reading
- Data entry
- Equipment maintenance
- Team collaboration
- Electrical wiring
- Troubleshooting
Personal Information
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Lockbox Processor
Western Alliance Bank
01.2022 - Current
Courier
Western Alliance Bank
01.2018 - 01.2022
Sales Associate
Walmart
09.2014 - 01.2022
OSHA 10, EPA 608 - HVAC\R
NTI
High School Diploma -
Legacy High School