OSCAR E. COMEAU
San Antonio,TX
Summary
Passionate Bilingual Sales Professional with over 20 years of expertise in phone-based sales and telemarketing, specializing in mortgage lending and tech industries. Proven track record of closing deals on initial calls while prioritizing customer satisfaction. Fluent in English and Spanish, dedicated to understanding and fulfilling clients' needs with empathy and precision. Recently licensed life insurance agent poised to leverage sales expertise to excel in the insurance field.
Overview
18
18
years of professional experience
Work History
General Manager/Owner/Operator
Refrigeration Services
09.2018 - Current
- Successfully manage refrigeration services business, specializing in phone-based sales and service delivery.
- Achieved 125% sales growth in the first year through expert phone sales techniques and tailored solutions.
- Cultivated a positive workplace culture focused on customer and employee loyalty through effective leadership.
Vacation Ownership Sales Representative
Wyndham Vacation Ownership
11.2017 - 08.2018
- Delivered both in-person and compelling phone presentations to market vacation ownership packages, consistently closing deals on initial calls.
- Provided exceptional customer service by addressing inquiries and facilitating purchases with personalized, attentive care.
B2B Account Executive
Time Warner Cable Business Class/Spectrum
05.2013 - 10.2017
- Managed B2B sales calls with a focus on phone-based sales techniques, consistently exceeding sales quotas.
- Established collaborative partnerships with clients and internal teams to ensure smooth installations and customer satisfaction.
Senior Mortgage Underwriter in Court Mediation
WELLS FARGO
04.2011 - 04.2013
- Represented Wells Fargo in court-ordered mediations, demonstrating expert negotiation skills over the phone.
- Conducted thorough borrower financial underwriting with a focus on phone communication, maintaining exceptional quality ratings.
Senior Mortgage Mediation Underwriter
Wells Fargo
09.2010 - 03.2011
- Communicated with clients primarily over the phone to underwrite loan modification assistance requests, ensuring Federal Government HAMP program compliance.
- Exceeded production targets by 150% through expert phone sales techniques, maintaining a 98%+ quality rating, leading to promotion to Senior Mortgage Underwriter. Analyzed credit histories, employment records, and financial status for accurate determinations, mentoring junior team members to develop effective solutions for successful outcomes.
Dpt. Lead and Senior Retention Pay Off Specialist
World Savings/Wachovia
11.2007 - 08.2008
- Negotiated with clients over the phone to achieve highest retention rates of existing portfolio loans being refinanced, consistently surpassing production and quality goals.
- Implemented interest rate-lowering modification plans through rapid phone-based analysis, leading to increased customer retention and recognition in the top 3 out of 98 in the department.
Education
High School Diploma -
Theodore Roosevelt High School, San Antonio, TX
08.1987
Skills
- Expert in Phone-Based Sales: Extensive experience in closing deals and fostering customer satisfaction over the phone
- Mastery in Customer Focus: Prioritize customer needs and satisfaction in all interactions, ensuring understanding and empathy
- Fluent in English and Spanish: Ability to communicate effectively with diverse clients, fostering genuine connections
- Leadership and Team Building: Cultivate positive workplace cultures focused on loyalty and collaboration
- Proven Sales Record: Consistently surpass sales targets and achieve remarkable sales growth through expert salesmanship
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager/Owner/Operator
Refrigeration Services
09.2018 - Current
Vacation Ownership Sales Representative
Wyndham Vacation Ownership
11.2017 - 08.2018
B2B Account Executive
Time Warner Cable Business Class/Spectrum
05.2013 - 10.2017
Senior Mortgage Underwriter in Court Mediation
WELLS FARGO
04.2011 - 04.2013
Senior Mortgage Mediation Underwriter
Wells Fargo
09.2010 - 03.2011
Dpt. Lead and Senior Retention Pay Off Specialist
World Savings/Wachovia
11.2007 - 08.2008
High School Diploma -
Theodore Roosevelt High School, San Antonio, TX
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