Oscar Martin Lopez Muñoz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Carrier Representative
Mid America Logistics
04.2023 - Current
- Collaborated with team members to meet and exceed performance goals consistently.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Sales Representative
Mid America Logistics
06.2022 - 04.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated contracts (RFPs) to secure long-term business relationships and favorable pricing for clients.
Carrier Representative
Mid America Logistics
05.2021 - 06.2022
- Build relationships with carriers to ensure reliable transportation services and negotiating competitive freight rates to optimize cost efficiency.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Tracking Specialist
Mid America Logistics
11.2020 - 05.2021
- Increased customer satisfaction with timely and accurate shipment updates through proactive communication.
- Provided support during critical shipments, ensuring on-time delivery and minimal disruptions to clients'' operations.
WFM Analyst
Teleperformance Alpha
10.2019 - 11.2020
- Optimized workforce schedules by analyzing historical data and forecasting future trends.
- Streamlined WFM processes for enhanced efficiency and productivity across the organization.
- Reduced employee absenteeism with proactive monitoring and management of attendance records.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
Trainer
Teleperformance Alpha
09.2016 - 10.2019
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Bilingual Customer Service Representative
Teleperformance Alpha
05.2015 - 09.2016
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Bachelors - Marketing
Universidad Del Valle De Mexico
Guadalajara, Jal.08.2014
Skills
- Attention to Detail
- Staff Training
- Strategic Planning
- Supply Chain Management
- Transportation Management
- Decision Making
- Logistics Coordination
- Customer Service
- Data Analysis
- Time Management
- Adaptability
Languages
English
Timeline
Senior Carrier Representative
Mid America Logistics
04.2023 - Current
Sales Representative
Mid America Logistics
06.2022 - 04.2023
Carrier Representative
Mid America Logistics
05.2021 - 06.2022
Tracking Specialist
Mid America Logistics
11.2020 - 05.2021
WFM Analyst
Teleperformance Alpha
10.2019 - 11.2020
Trainer
Teleperformance Alpha
09.2016 - 10.2019
Bilingual Customer Service Representative
Teleperformance Alpha
05.2015 - 09.2016
Bachelors - Marketing
Universidad Del Valle De Mexico
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