Oshauna Pittman
GROSSE POINTE,MI
Summary
Versatile Healthcare professional with over 20 years of experience. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
Ascension St. John Hospital and Medical Center
12.2022 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Scheduled, coordinated and confirmed all surgeries for 10 physicians and multiple residents
- Scheduled diagnostic work pre and/or post-operation
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Coded correct procedures for physician and billing purposes.
Patient Experience Liaison
Ascension St. John Hospital & Medical Center
11.2021 - 12.2022
- Received and investigated patient complaints to achieve resolutions while also providing feedback to patients/families
- Performed service recovery, expedited services and made recommendations for process improvements
- Served as an intermediate and professional resource to patients, physicians and families to address issues and concerns related to patient care, service and communication
- Increased hospitals HCAHPS Scores by improving staff engagement and creating a patient centric culture by communicating the importance of empathy in regards to individual patient/families needs.
Patient Care Tech(IP Rehab)/ Health Unit Coordinator (Float)
Ascension St John Medical Center
05.2003 - 03.2021
- Offered administrative support for 13 units including surgical, cardiac, nephrology, neurology, oncology, trauma...etc
- Maneuvered through Cerner, McKesson, E-Care, and ReDoc software to conduct transfers, admissions, schedule, register and discharges patients
- Confirmed and entered physician's orders using E-Care, PowerChart and PerfectServe
- Maintained accurate patient records through diligent data entry and timely updates in electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Skills
- Microsoft and Google Proficient
- Certified Medical Biller and Coder (CPT and ICD-10)
- Surgical Scheduling Manager
- Medical Terminology
- PCT and EKG Certified
- BLS Certified through AHA
- HIPPA Compliant
- Great at Multitasking, Problem Solving and Result Oriented
Certification
- Certified Patient Care Technician - March 2003
Timeline
Surgical Scheduler
Ascension St. John Hospital and Medical Center
12.2022 - Current
Patient Experience Liaison
Ascension St. John Hospital & Medical Center
11.2021 - 12.2022
Patient Care Tech(IP Rehab)/ Health Unit Coordinator (Float)
Ascension St John Medical Center
05.2003 - 03.2021
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