Summary
Overview
Work History
Education
Skills
Timeline
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Oshawn Worthen

Newburgh,NY

Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

6
6
years of professional experience

Work History

Security Supervisor

Best Gardaworld
01.2021 - Current
  • Prepare and submit reports to keep management informed of security activities and developments.
  • Analyze and investigate incidents alongside functional management and security supervisors.
  • Improve employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Crowd control for events at Barclays center

Key Holder

Sandro
09.2022 - 01.2024
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with clients to build rapport and promote long-term loyalty for increased sales.
  • Accumulated a contact book filled with clients, which I would send new collections to on a regular basis.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Outside Sales Representative

Spectrum
05.2020 - 11.2021
  • Established new accounts through cold calling and personal visits to potential customers.
  • Built strong client rapport to establish diversified network of connections.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Negotiated terms and contracts with clients to maintain profitable sales.

Cash Wrap Specialist

Coach
06.2019 - 05.2020
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Prepared bulk orders for clients and made sure the transaction process was smooth once they arrived.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate Of Applied Science - Criminal Justice

SUNY Broome
Binghamton, NY
05.2019

Skills

  • Team leadership
  • CCTV monitoring
  • Staff management
  • Security personnel training
  • Customer service
  • Cash handling
  • Training and mentoring
  • Bank deposits
  • Staff oversight
  • Inventory monitoring
  • Inventory and stocking
  • Relationship building
  • Motivated team player
  • Problem-solving
  • Computer skills

Timeline

Key Holder

Sandro
09.2022 - 01.2024

Security Supervisor

Best Gardaworld
01.2021 - Current

Outside Sales Representative

Spectrum
05.2020 - 11.2021

Cash Wrap Specialist

Coach
06.2019 - 05.2020

Associate Of Applied Science - Criminal Justice

SUNY Broome

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Oshawn Worthen