Osjha
Tmobile
Hephzibah,GA
13
years of professional experience
Dynamic customer service professional with a proven track record at Tmobile, leveraging critical thinking and active listening to enhance customer satisfaction. Successfully trained teams and improved service quality through data analysis, resulting in streamlined processes and elevated customer experiences. Adept at resolving complex issues while fostering collaborative environments.
Work History
Customer Service Representative
4 Years 9 Months- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Managed customer accounts using internal CRM systems to track interactions and updates.
- Collaborated with team members to improve service delivery processes and enhance customer experiences.
- Provided product information and support, resolving technical issues effectively and efficiently.
Production Worker
2 Years 1 Month- Material & Equipment Operation:Safely operate powered industrial equipment, primarily forklifts and electric pallet jacks, to load, unload, stack, and stage product.
- Inbound & Outbound Logistics:Check and verify all incoming and outgoing product counts against order invoices. Ensure order accuracy before products leave for shipment.
- Inventory Control & Scanning:Interact withRF scanning systemsto update real-time database logs, track product locations, and maintain accurate inventory reports.
- Quality Assurance:Check products for any structural damage or infestation. Closely monitor and record meat productcode datesto maintain strict food rotation standards.
- Compliance & Safety:Comply with all state and federal regulations, includingOSHAandMSDSguidelines. Perform daily pre-operation safety inspections on machinery
Correctional Emergency Response Team Officer
4 Years 7 Months- Monitored inmate behavior to ensure compliance with safety regulations.
- Assisted in the implementation of rehabilitation programs for incarcerated individuals.
- Conducted regular inspections of facilities to maintain security standards.
- Collaborated with law enforcement agencies during emergency response situations.
Technical Support Manager
1 Year 9 Months- Trained new staff on customer service protocols and best practices for handling inquiries.
- Analyzed customer feedback to identify trends and recommend improvements in service quality.
- Handled escalated issues, providing solutions that aligned with company policies and procedures.
- Developed training materials to streamline onboarding processes for new representatives.
Education
Associate of Science - Healthcare Administration
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Tmobile
01.2022 - CurrentRead More
Production Worker
Fpl
01.2020 - 02.2022Read More
Correctional Emergency Response Team Officer
Georgia Department of Corrections
06.2015 - 01.2020Read More
Technical Support Manager
Sitel
09.2013 - 06.2015Read More
Colorado Technical University
Associate of Science from Healthcare Administration
Read More
Butler High School
High School Diploma
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