Osmaida Placencia
Howard Beach,New York
Summary
Dynamic Sales Specialist with a proven track record at Endesa, excelling in relationship building and customer service. Skilled in upselling and cross-selling, I enhanced client engagement and satisfaction, resulting in increased sales. My ability to deliver tailored solutions and foster strong client relations drives success in competitive environments.
Overview
41
41
years of professional experience
Work History
Sales Specialist
Endesa
01.2017 - 09.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Human Resources Specialist
Sime
03.2000 - 11.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Sales Technician
Sime
09.1984 - 01.2000
- Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
- Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
- Streamlined sales processes for increased efficiency, resulting in higher close rates.
- Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
Education
GED -
University Central Las Villas
Villa Clara, Cuba07-1995
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Sales Specialist
Endesa
01.2017 - 09.2025
Human Resources Specialist
Sime
03.2000 - 11.2015
Sales Technician
Sime
09.1984 - 01.2000
GED -
University Central Las Villas
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