Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osnan Gamboa

Houston

Summary

Dedicated professional with experience at ABM Janitorial Services, showcasing a strong work ethic and exceptional customer service skills. Proficient in Microsoft Office and data entry, I have a proven track record of enhancing customer satisfaction and maintaining high standards of cleanliness. Achieved significant improvements in efficiency and safety, demonstrating a commitment to excellence and a keen ability to adapt and excel in diverse roles.

Overview

5
5
years of professional experience

Work History

Porter

ABM Janitorial Services
09.2023 - Current
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Enabled safer environment by promptly reporting maintenance issues encountered during rounds.

Office Administrative Assistant

Job Corps Trade School
04.2020 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Cook Operator

Burger King
01.2020 - 03.2020
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
  • Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
  • Resolved customer complaints or concerns quickly and professionally, resulting in higher satisfaction rates.
  • Adhered to strict dietary restrictions while creating flavorful meals for customers with specific needs.
  • Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
  • Reduced food waste through effective portion control and efficient meal planning.

Education

High School Diploma -

Wheatley High School
Houston, TX
05-2021

Skills

  • Customer service
  • Data entry
  • Food safety
  • Strong work ethic
  • Microsoft office
  • Clean driving record
  • Valid Driver's license

Languages

English
Spanish
Native or Bilingual

Timeline

Porter

ABM Janitorial Services
09.2023 - Current

Office Administrative Assistant

Job Corps Trade School
04.2020 - 07.2023

Cook Operator

Burger King
01.2020 - 03.2020

High School Diploma -

Wheatley High School

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Osnan Gamboa