Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Certification
Languages
References
Timeline
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Osvaldo Cruz Martinez

Osvaldo Cruz Martinez

Valley Center

Summary

Customer Service Representative with a strong background in enhancing customer satisfaction and loyalty through effective transaction management and issue resolution. Possesses comprehensive skills in team leadership, workplace safety, and food service operations, with a focus on maintaining high standards of quality and efficiency. Dedicated to fostering a positive working environment, and eager to leverage expertise in customer service to drive team success and improve operational outcomes. Alert professional with background maintaining correct quantity of product on shelves. Helpful when assisting with receiving shipments, scanning products, and adding price labels. Reliable worker with experience answering customer questions and clearing boxes or packages after restocking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

7-Eleven
Valley Center
03.2025 - Current
  • Assisted customers with transactions, enhancing satisfaction and loyalty.
  • Resolved customer issues, improving service efficiency.
  • Managed inventory, ensuring product availability.
  • Processed payments accurately, maintaining financial integrity.
  • Ensured freshness and accurate pricing of produce, enhancing customer satisfaction.
  • Monitored inventory levels to prevent spoilage, reducing waste significantly.
  • Collaborated with team to maintain high standards in food safety and quality.
  • Implemented efficient stocking procedures, improving product availability.
  • Resolved customer inquiries swiftly, boosting overall shopping experience.

Frozen and Dairy Associate

Grocery Outlet Bargain Market
Long Beach
06.2025 - 07.2025
  • Stocked frozen and dairy products to ensure optimal product availability.
  • Maintained cleanliness and organization of frozen and dairy sections.
  • Assisted customers with inquiries regarding frozen and dairy items.
  • Monitored product quality, removing expired or damaged items promptly.
  • Collaborated with team members to optimize inventory management.
  • Provided excellent customer service by addressing customer inquiries quickly and professionally.
  • Rotated stock regularly to ensure freshness of dairy items.
  • Verified expiration dates on all dairy products prior to stocking shelves or selling to customers.
  • Organized and stacked frozen food products on shelves and in freezers according to company guidelines.
  • Utilized hand truck to move heavy cases of frozen food items throughout store area safely.
  • Cleaned equipment such as display cases, coolers and freezers daily.
  • Ensured that all products in the dairy section were properly labeled with accurate pricing information.
  • Maintained cleanliness of the frozen section, including wiping down shelves, sweeping floors and organizing product displays.
  • Maintained a neat workstation throughout shift by disposing trash properly and cleaning up spills promptly.
  • Adhered to company policies regarding health code regulations while preparing food items or stocking shelves.

Stocking Associate

Walmart
Temecula
06.2024 - 07.2025

Fresh Team Member

Walmart
Upland
08.2024 - 12.2024
  • Assisted customers in locating products and answering inquiries.
  • Stocked shelves and organized merchandise for easy access.
  • Maintained cleanliness and organization of sales floor and backroom.
  • Collaborated with team members to ensure efficient store operations.
  • Monitored inventory levels and reported discrepancies to management.
  • Maintained a clean and organized work area throughout shift.

Pizza Chef

Little Caesars Pizza
Valley Center
10.2024 - 11.2024
  • Prepared high-quality pizzas, enhancing customer satisfaction and repeat business.
  • Optimized ingredient usage, reducing waste and improving cost efficiency.
  • Collaborated with team to maintain smooth kitchen operations during peak hours.
  • Implemented safety standards, ensuring a clean and safe working environment.
  • Trained new staff, fostering a cohesive and productive team atmosphere.

Unmanned Aircraft Systems Maintainer

US Army
Fort Cavazos
09.2018 - 10.2024
  • Maintain and repair government aircraft systems, ensuring operational readiness.
  • Enhanced equipment reliability, reducing downtime and improving mission success.
  • Diagnosed complex technical issues, optimizing maintenance processes.
  • Collaborated with team to streamline repair procedures, achieving efficiency gains.
  • Applied technical expertise to ensure compliance with safety standards.

Education

Airframe and Powerplant Certification Course -

Universal Technical Institute, Inc.
Long Beach, CA
09-2026

Wind Turbine Technician -

Universal Technical Institute, Inc.
Rancho Cucamonga, CA
03-2025

High School Diploma -

Valley Center High School
Valley Center, CA

Skills

  • Safety and compliance
  • Fire protection and safety
  • Food service and preparation
  • Food handling and sanitation
  • Team leadership
  • Aircraft maintenance

Websites

References

  • Christopher Garrity, US ARMY, (774) 261-3224
  • Tyler Guard, US ARMY, (918) 960-4608
  • Miguel Jacinto, US ARMY, (760) 590-3793

Languages

  • English
  • Spanish

Certification

  • First Aid, American Red Cross (01MEVS9)
  • OSHA 10 hour, OSHA Training Institute, (26-707561491)
  • Riverside County Food Handlers Training, StateFoodSafety (1jli4f-k5jeaf7)
  • San Bernardino County Food Handlers Training, StateFoodSafety (1h4bdc-k39i66e)

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Frozen and Dairy Associate

Grocery Outlet Bargain Market
06.2025 - 07.2025

Customer Service Representative

7-Eleven
03.2025 - Current

Pizza Chef

Little Caesars Pizza
10.2024 - 11.2024

Fresh Team Member

Walmart
08.2024 - 12.2024

Stocking Associate

Walmart
06.2024 - 07.2025

Unmanned Aircraft Systems Maintainer

US Army
09.2018 - 10.2024

Airframe and Powerplant Certification Course -

Universal Technical Institute, Inc.

Wind Turbine Technician -

Universal Technical Institute, Inc.

High School Diploma -

Valley Center High School

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