Osvaldo Garcia

Tasks include creating action plans to better the resorts guest satisfaction scores and ratings, conduct department opening and closing procedures, facilitate daily team meetings to keep the team up to date on happenings, take corrective action when standards are not met consistently, conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly, conduct monthly linen inventory, create and submit reports (Production/ HPOR, Inventory trackers, resort unit tracker, project tracker, checklists for multiple positions, etc.), leverage data and analytics to make informed decisions and drive business improvements, organize, create, develop and implement SOPs (Standard Operating Procedures) according to departmental needs, assist in monitoring departmental costs by using resources effectively and economically to ensure expenses are kept to a minimum, develop strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements, assist and provide support to all team members where necessary, provide a high level of customer care, anticipate any potential areas for guest’s dissatisfaction and take appropriate preventative action, ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately, always maintain a cheerful and polite attitude to our guests and colleagues, close out payroll and finalize at the end of the pay period, Provide business proposals for all expenses not budgeted (i.e. Extra labor, new machines/equipment, opening new positions, etc.), manage budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services, prepare and ensure the resort is brand standard ready, stay involved and provide input for recognition programs within the department, assist in the training and orientation of all housekeeping associates, assist with development of hourly employees, set aggressive targets for employees to drive company success and strengthen motivation, provide feedback to all employees to better their skills needed within their current and future roles, motivate the team with speech, incentives and/or events, promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels, implement staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce, coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs, improved staffing during busy periods by creating employee schedules and monitoring call-outs, remained current on industry trends and best practices, incorporating relevant innovations into the department’s operations for continued improvement, oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction, collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions, enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations, carry out any other reasonable requests and/or projects made by Senior Leadership.