Osvaldo Maldonado
Kissimmee,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Global Response
Margate, Florida
01.2017 - 10.2024
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Discover Card
New Albany, Ohio
03.2014 - 12.2016
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Excelled in exceeding daily credit card application goals.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Avis Budget Group
Jacksonville , FL
03.2011 - 03.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
GED -
Cleveland Job Corps Center
Cleveland Ohio 08-1996
Skills
- Complaint resolution
- Positive and professional
- Product education
- Active listening
- Customer service
- Problem-solving
- Empathy and patience
- Data entry
- Account management
- Refunds processing
- Typing proficiency
- Credit card payment processing
- Punctuality and reliability
- Sales expertise
- Money handling
- Adaptive team player
- Product sales
Timeline
Customer Service Representative
Global Response
01.2017 - 10.2024
Customer Service Representative
Discover Card
03.2014 - 12.2016
Customer Service Representative
Avis Budget Group
03.2011 - 03.2013
GED -
Cleveland Job Corps Center