Osvaldo Pico
Brunswick,GA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Door Person
Sea Island Resort
Saint Simons Island, GA
10.2023 - Current
- Provided directions for visitors navigating the premises.
- Maintained order in common areas such as lobbies, hallways, elevators, and stairwells.
- Provided excellent customer service by addressing complaints on time.
Bell Person
King And Prince Beach And Golf Resort
Brunswick, GA
07.2022 - Current
- Assisted with loading and unloading luggage onto shuttle buses for airport transfers.
- Delivered messages promptly between departments when necessary.
- Answered incoming calls from guests and provided information regarding hotel services, amenities, and directions.
- Stocked supplies in bell cart closets such as extra pillows, blankets, and hangers.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
Front Desk Receptionist
Casa de Avila
Arequipa, Arequipa
11.2018 - 11.2021
- I updated customer information in databases regularly to ensure the accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed multi-line telephone system, directing calls to appropriate departments.
Translator
Hyundai Engineering & Construction Co
Puerto La Cruz, Anzoategui
03.2018 - 07.2018
- Interpreted verbal conversations in real time into another language.
- Proofread translated documents for accuracy and completeness.
Education
Associate of Science - Languages
IUTSO
Venezuela12-2017
Skills
- Strong interpersonal skills
- PC proficient
- Bookkeeping
- Guest Relations
- Concierge support
- Basic accounting
- Guest Orientation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Door Person
Sea Island Resort
10.2023 - Current
Bell Person
King And Prince Beach And Golf Resort
07.2022 - Current
Front Desk Receptionist
Casa de Avila
11.2018 - 11.2021
Translator
Hyundai Engineering & Construction Co
03.2018 - 07.2018
Associate of Science - Languages
IUTSO
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