Osvaldo Suarez Torres
San Jose,CA
Summary
Experienced in the Customer Service Field, handling all customer concerns and inquires and resolving promptly. Utilize outstanding communication and fully engaging in customer conversations to better address their needs. Team oriented, focusing on maintaining professional relationship with peers for a more effective team morale and business product.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
12.2022 - Current
- Handled escalated issues with professionalism, maintaining a calm demeanor under pressure.
- Trained new agents on Customer Service procedures and policies, among all Customer Service Agent positions.
- Assisted customers with flight reservations, cancellations, and itinerary changes.
- Collaborated with peers on special projects for the station.
- Provided Positively Outrageous Service to all customers daily.
- Highly knowledge in the airline industry in different roles.
- Handled escalated customer complaints to a professional standard, while attending their concerns and inquires.
- Constantly learning new policies and adjusting to new goals.
Cashier
El Pollo Loco
09.2019 - 12.2019
- Promoted special items on the menu, especially during peak hours to increase sales.
- Collaborated with team members in order to efficiently attend our customers in a timely manner.
- Effectively worked in a fast pace environment without any stress.
- Handled various complaints in a exceptional manner and found resolutions to the issues.
- Quickly adapted to new systems and policies.
- Provided support to new team members with providing knowledge and assistance in their training shifts.
Education
High School Diploma -
Latino College Preparatory Academy
San Jose, CA06-2022
Skills
- Efficient Learner
- Adaptable to new technology
- Passionate
- Dedicated
- Outstanding communication
- Team Player
- Effect in fast pace environments
- Bilingual (English and Spanish)
- Trainer
- Leader
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent
Southwest Airlines
12.2022 - Current
Cashier
El Pollo Loco
09.2019 - 12.2019
High School Diploma -
Latino College Preparatory Academy
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