Oswaldo Chang
Union City,NJ
Summary
Accomplished Front Office Supervisor with extensive experience in hotel operations and team leadership. Expert in training staff, resolving guest inquiries, and implementing efficient check-in processes. Committed to delivering exceptional customer service and operational excellence.
Overview
1
1
Language
21
21
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Hotel
Nanuet, New York
08.2022 - Current
- Managed front desk operations and facilitated guest check-ins, enhancing overall guest experience at Hilton Garden Inn.
- Processed guest payments accurately using hotel management software.
- Conducted audits of cash drawers and credit card transactions nightly.
- Completed night audit documentation, verifying daily room occupancy and reviewing hotel revenue.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Reviewed and reconciled discrepancies in auditing reports, ensuring accuracy of cash drop and credit card transactions.
- Greeted arriving guests and checked them in to their rooms.
Front Office Supervisor
Hilton Hotel
Pearl River, New York
07.2022 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored staff on customer service best practices and hotel policies.
- Managed guest inquiries, resolving complaints to improve guest satisfaction.
Front Office Agent
Doubletree By Hilton Hotel
Mahwah, New Jersey
09.2016 - 07.2022
- Managed check-in and check-out procedures efficiently for all guests.
- Coordinated room assignments based on guest preferences and availability.
- Handled reservation changes and cancellations promptly to maintain guest satisfaction.
- Assisted guests with inquiries and provided accurate information about hotel services.
- Welcomed guests with friendly and professional demeanor upon arrival.
Lead Night Auditor
Embassy Suite Hotel
Secaucus, New Jersey
07.2005 - 2022
- Managed nightly financial audits and reconciliations for accurate reporting.
- Conducted audits of all hotel departments to ensure compliance with established standards and policies, safeguarding operational integrity.
- Resolved discrepancies in billing or reservations by researching data across internal databases and online resources, enhancing accuracy in guest accounts.
- Processed credit card transactions accurately while adhering to PCI requirements.
- Coordinated communication between night audit staff and day shift teams to ensure seamless operations and smooth shift transitions. between night audit staff members and day shift teams ensuring smooth transition between shifts.
- Provided excellent customer service to guests in all areas of hotel operations.
Education
Associate of Arts - Business Administration And Management
The Ohio State University
Columbus, OH07-2002
Data Entry in Business -
SCS Business School
New York, NY02-1996
High School Diploma -
Francisco De Orellana
Gueyaquil02-1986
Skills
- Night audit procedures
- Customer service
- Team leadership
- Hotel management software
- Attention to detail
- Problem solving
- Punctual and dependable
- Teamwork orientation
Languages
Spanish
Professional
Accomplishments
- Employee of the Month Embassy Suites
Timeline
Night Auditor
Hilton Garden Inn Hotel
08.2022 - Current
Front Office Supervisor
Hilton Hotel
07.2022 - Current
Front Office Agent
Doubletree By Hilton Hotel
09.2016 - 07.2022
Lead Night Auditor
Embassy Suite Hotel
07.2005 - 2022
Associate of Arts - Business Administration And Management
The Ohio State University
Data Entry in Business -
SCS Business School
High School Diploma -
Francisco De Orellana