Oswaldo Cruz
Miami,FL
Summary
Results-driven operations professional with over 7 years of experience leading teams, coordinating cross-functional initiatives, improving operational processes, and managing stakeholder relationships across legal services and retail environments. Experienced in project coordination, workflow optimization, KPI reporting, client communications, and process improvement. Recognized for driving operational efficiency, leading teams through change, and delivering high-quality outcomes while managing multiple priorities simultaneously. Seeking to leverage analytical and organizational expertise in a Project Management or Project Coordinator role.
Overview
9
9
years of professional experience
Work History
Legal Intake Specialist
Amanda Demanda Law Group
Miami, Florida
06.2025 - Current
- Conducted initial client consultations to gather case information.
- Communicated with clients to provide updates on case status.
- Scheduled appointments and coordinated meetings for legal staff.
- Developed intake procedures to streamline client onboarding processes.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Advised potential clients about available options for resolution of their legal issues based on knowledge gained through research and consultation with attorneys.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
Legal Assistant
Pacin Levine
Miami, FL
04.2021 - 08.2024
- Managed and analyzed client intake and case data using Trialworks, ensuring accurate and up-to-date records to support operational efficiency.
- Generated reports tracking client status and referral outcomes, leading to actionable decisions and improved service performance.
- Implemented a referral management system optimizing client service and ensuring clients received relevant legal assistance.
- Simplified complex legal information for clients by explaining contract terms and translating correspondence, enhancing client understanding.
- Utilized Trialworks and Webex to manage daily client interactions, ensuring positive experiences and guiding clients through the legal process.
- Coordinated with other law firms for client referrals and participated in cross-functional meetings to streamline information processing.
- Addressed challenges with difficult clients, maintaining professionalism and resolving language barriers using translation tools.
Supervisor
FinishLine
Sunrise, FL
07.2017 - 07.2020
- Tracked and analyzed KPI data and inventory metrics to inform operational decisions and identify trends affecting store performance.
- Drove store performance by analyzing Key Performance Indicators (KPIs) and coaching staff to upsell products effectively.
- Implemented training programs for staff to enhance customer engagement, establishing a welcoming atmosphere to improve satisfaction.
- Managed customer interactions, effectively handling and resolving complaints to contribute to a positive shopping experience.
- Led and motivated teams through coaching and recognition, organizing events to boost morale and productivity.
- Participated in community-focused projects to strengthen the store's presence and support local initiatives.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL01-2020
High School Diploma -
Miami Senior High School
Miami, FL01-2017
Skills
- Data Analytics and Reporting
- Team Leadership and Coaching
- Communication Skills
- Conflict Resolution and Problem Solving
- Attention to Detail and Accuracy
- Project Management
- Process Optimization
- Customer Service Excellence
- Client and Customer Relationship Management
Certifications
- Procore Safety Qualified: Respiratory Protection
- Procore Safety Qualified: Silica Exposure
- Procore Safety Qualified: Managing Confined Spaces
- Procore Safety Qualified: Hazard Communication
- Procore Safety Qualified: Scaffolding
- Procore Safety Qualified: Physical Wellbeing on the Jobsite
- Procore Safety Qualified: Heat Hazards
- Procore Safety Qualified: Bringing the Right Mindset to the Jobsite
- Procore Safety Qualified: Fall Protection
- Procore Safety Qualified: The Cultural Change of Prioritizing Safety
- OSHA 30
Timeline
Legal Intake Specialist
Amanda Demanda Law Group
06.2025 - Current
Legal Assistant
Pacin Levine
04.2021 - 08.2024
Supervisor
FinishLine
07.2017 - 07.2020
High School Diploma -
Miami Senior High School
Associate of Arts - Business Administration
Miami Dade College