Oswaldo Ramirez
La Belle,FL
Summary
Dynamic and results-driven professional with extensive experience at Advance Auto Parts, excelling in customer service and merchandising. Proven track record of enhancing customer satisfaction and loyalty through effective communication and relationship-building. Highly dependable and a fast learner, dedicated to driving sales and mentoring team members for collective success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Parts Pro
Advanced Auto Parts
09.2024 - Current
- Sell parts to my local shops/dealers
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Created, built and maintained professional customer relationships.
- Analyzed sales trends to follow demands of customers and in-shop needs.
Retail Parts Pro
Advance Auto Parts
10.2023 - 08.2024
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Increased customer satisfaction by providing exceptional service and accurate product information.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Regularly monitored stock levels to prevent shortages while minimizing excess inventory.
Sales Person
Advance Auto Parts
06.2022 - 10.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Bagger
Winn Dixie Warehouse
05.2021 - 06.2022
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
Education
High School Diploma -
Labelle High School
LaBelle, FL05.2023
Skills
- Customer service
- Highly dependable
- Fast learner
- Merchandising
- Improving customer satisfaction
Certification
EPA SECTION 608 UNIVERSAL
Brazing and soldering
Low GWP refrigerant safety
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Commercial Parts Pro
Advanced Auto Parts
09.2024 - Current
Retail Parts Pro
Advance Auto Parts
10.2023 - 08.2024
Sales Person
Advance Auto Parts
06.2022 - 10.2023
Bagger
Winn Dixie Warehouse
05.2021 - 06.2022
High School Diploma -
Labelle High School
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