Summary
Overview
Work History
Skills
Websites
Training
Languages
Timeline
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Othman Itani

Othman Itani

Beirut

Summary

Dynamic retail professional with a proven track record at WeFashion Group, excelling in inventory control and team building. Adept at driving sales and enhancing customer experiences through strategic planning and effective staff training. Recognized for achieving sales targets and fostering a motivated team environment in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Store Manager

WeFashion Group, Celio
Lebanon
01.2023 - 05.2025
  • Analyze available sales reports and data to determine business needs and develop business strategy.
  • Set individual sales goals for directed teams and associates, making certain that the goals reflect the store's business goals.
  • Motivate employees to accomplish allocated sales and productivity targets on a regular basis.
  • Communicates company defined KPIs and develops strategies to ensure performance targets are fulfilled.
  • As the designated induction trainer, I oversaw new hire inductions and supervise staff schedules to ensure that staff coverage met client demand.
  • Responsible for the daily management of workers and the assignment of responsibilities.

Support Store Manager

WeFashion Group, Furla and Tara Jarmon
Lebanon
01.2023 - 05.2025
  • Leadership: Ability to lead and motivate a team to achieve sales goals and deliver exceptional customer service.
  • Customer Service: Experience in providing personalized service and ensuring a luxurious shopping experience for high-end clientele.
  • Sales Management: Proven track record of driving sales, meeting targets, and maximizing profitability.
  • Product Knowledge: Deep understanding of luxury products, including materials, craftsmanship, and brand heritage.
  • Team Management: Skill in recruiting, training, and supervising staff to maintain high standards of performance and professionalism.
  • Proficiency in managing inventory levels, conducting stock assessments, and implementing effective merchandising strategies.
  • Strong communication skills, both verbal and written, for interacting with customers, staff, and upper management.
  • Problem Solving: Ability to resolve customer complaints and operational issues efficiently while maintaining brand reputation.
  • Capacity to thrive in a fast-paced and dynamic retail environment, adapting to changing trends and customer preference.

Assistant Manager

WeFashion Group, Celio
Lebanon
01.2022 - 12.2022
  • Streamlined weekly calendar creation, aligned with payroll and employee demands, enhancing shop operations.
  • Resolved client inquiries and complaints, achieving profitability and sales targets, while motivating team performance.
  • Implemented POS updates, managed pricing, prepared contracts, and processed transactions, boosting sales efficiency.
  • Overhauled retail KPIs assessment, focusing on gross margin, and sales per square foot to optimize performance.
  • Trained staff in visual merchandising and product expertise, fostering a motivated sales environment, and customer satisfaction.
  • Managed stock through receiving shipments, inventory control, and organizing, alongside developing promotional displays to maximize sales.

Visual Merchandiser

Jack and Jones
Lebanon
02.2017 - 11.2021
  • Window dresser, responsible for the general appearance of the store and monitoring up sales activities.
  • Make customers feel motivated and individually cared for. Increase sales by focusing on the bottom line.
  • In the store, train and teach colleagues in visual merchandising.
  • Train new salespeople, provide sales training, and provide product expertise.
  • Together with the shop management team, plan, and work toward targets.
  • Staff supervision and training.
  • Sales preparation and sales planning.
  • Choosing which things should be shown in windows.
  • Changing and moving designs as needed.

Retail Sales Associate, Jack and Jones

BestSeller
Lebanon
02.2016 - 01.2017
  • Advise customers make selections by building customer confidence.
  • Inform customers about discounts and special offers.
  • Work as a team to achieve shop target.
  • Organize and replenish front stock.

Skills

  • Inventory control
  • Data analysis
  • Visual merchandising
  • Team building
  • Systems and software expertise
  • Employee training
  • Problem solving
  • Staff supervision
  • Staff scheduling
  • Strategic planning

Websites

Training

  • Customer Service Courses and training
  • Fabric's Courses
  • Color Customization
  • Management
  • Merchandizing etiquette

Languages

  • Arabic, Native
  • English, Advanced

Timeline

Store Manager

WeFashion Group, Celio
01.2023 - 05.2025

Support Store Manager

WeFashion Group, Furla and Tara Jarmon
01.2023 - 05.2025

Assistant Manager

WeFashion Group, Celio
01.2022 - 12.2022

Visual Merchandiser

Jack and Jones
02.2017 - 11.2021

Retail Sales Associate, Jack and Jones

BestSeller
02.2016 - 01.2017

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Othman Itani