Otila Moultrie
Mount Sinai Doctors New York In Palm Beach
Kissimmee,FL
13
years of professional experience
Recognized on a regular basis for outstanding performance and contributions to the [Industry] industry's success. Easily adaptable to fast-paced, high-pressure situations. Multitasker and planner who is smooth and efficient.
Work History
Scheduler
4 Years 8 Months- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
- Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during [Job Title]'s absence.
- Created weekly employee work schedules for [Number] team members, making sure that all shifts were covered.
- Organized services to support incoming special events and planned coverage needs.
- Collaborated with [Type] and [Type] team members to handle guest needs from check-in to check-out.
- Went above and beyond for my guests, including making outside venue reservations and organizing tours.
Receptionist
7 Years 3 Months- Provided administrative support to staff members in a fast-paced environment.
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
- Assisting all departments as a point of contact
- Improved file and record organization by implementing a new system that saved time, reduced errors, and accelerated payments by [Number]%.
- Give guests accurate and precise information.
- Acted as the first point of contact for potential clients and scheduled appointments for them.
- I'm in charge of creating and writing system reservations.
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- Keep track of product availability.
- Receive and sort mail, deliveries, and couriers on a daily basis.
- Provided guests with appointment information updates and rescheduling.
- Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Greeted customers and visitors in person as well as over the phone.
- Acted as the initial point of contact for potential clients and scheduled meetings with sales representatives.
Payroll Specialist
2 Years 6 Months- Kept track of all of the employees' vacation time.
- Internal controls over the tax compliance process were implemented and tested on a regular basis.
- Led payroll production for multistate organization.
- Completed extensive payroll training and continue to learn.
- Conducted an independent analysis of accounts and reports that had an impact on taxes.
Education
High School
Skills
MS Office
Organization
Team management
Cash Handling
Customer service
First Aid/CPR
Project organization
Relationship development
Budgets
Team building
Timeline
Scheduler
Mount Sinai Doctors New York In Palm Beach
12.2021 - CurrentRead More
Payroll Specialist
Cemex
08.2018 - 02.2021Read More
Receptionist
Robert Half Recruiters & Employment Agency
02.2014 - 05.2021Read More
Palm Beach Lakes Community High School
High School
Read More