Otis Graham
Portland,OR
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Barrelhouse Manager / Assistant Blender
Westward Whiskey
Portland , OR
05.2020 - 10.2024
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created monthly reports for senior management summarizing operational performance metrics.
Brewer / Distiller
Westward Whiskey
Portland , OR
01.2020 - 05.2020
- Maintained and operated brewing equipment, including fermentation tanks, mash tuns, boil kettles, and conditioning tanks.
- Conducted laboratory tests to measure specific gravity and pH levels of wort or beer samples.
- Cleaned and sanitized all brewing equipment before and after each use.
- Performed quality control checks on finished products to ensure they met standards for taste and appearance.
- Kept records of production batches and monitored inventory levels of raw materials.
- Operated pumps and valves to transfer liquids between vessels during various stages of the brewing process.
- Maintained and monitored distillation equipment to ensure proper operation.
- Tracked daily production data, including temperature, pressure, volume and other metrics.
Tasting Room Lead
Westward Whiskey
Portland, OR
04.2017 - 01.2020
- Greeted and welcomed customers to the tasting room.
- Assisted in training new tasting room staff members.
- Maintained a clean and organized environment throughout the tasting room.
- Developed relationships with customers to encourage repeat visits and sales.
- Managed inventory of products available for sale in the tasting room.
- Processed payments using POS system accurately and efficiently.
- Ensured compliance with all safety protocols in accordance with state regulations.
- Handled customer inquiries regarding orders, shipments, returns.
- Performed daily opening and closing duties including restocking supplies as needed.
Brewery Manager
Migration Brewing
Portland , OR
02.2012 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MI01-1999
Some College (No Degree) - Graphic and Digital Design
Muskegon Community College
Muskegon, MISkills
- Staff Management
- Verbal and written communication
- Cross-Functional Teamwork
- Schedule Preparation
- Staff Training and Development
- Brand Management
- Product Management
- Project Management
References
References available upon request.
Timeline
Barrelhouse Manager / Assistant Blender
Westward Whiskey
05.2020 - 10.2024
Brewer / Distiller
Westward Whiskey
01.2020 - 05.2020
Tasting Room Lead
Westward Whiskey
04.2017 - 01.2020
Brewery Manager
Migration Brewing
02.2012 - 03.2017
High School Diploma -
Spring Lake High School
Some College (No Degree) - Graphic and Digital Design
Muskegon Community College
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