Otis Lane
Glendale,AZ
Summary
I am a professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Phoenix Suns
09.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Permanent Substitute Teacher
Widefield School District 3
08.2022 - 07.2024
- Adapted curriculum materials to accommodate various learning styles and abilities, increasing overall comprehension levels among students in the 10th and 11th grade.
- Maintained strong parent-teacher communication, ensuring consistent support for student achievement.
- Incorporated multimedia resources into lesson plans, creating more dynamic and interactive learning experiences for students.
- Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.
Paraprofessional
Crete-Monee School District 201-U
09.2019 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised up to 10 students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Bachelor of Science - English
Finlandia University
Hancock, MI05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Timeline
Customer Service Representative
Phoenix Suns
09.2024 - 05.2025
Permanent Substitute Teacher
Widefield School District 3
08.2022 - 07.2024
Paraprofessional
Crete-Monee School District 201-U
09.2019 - 05.2022
Bachelor of Science - English
Finlandia University
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