Otiz Swinton
Orlando
Summary
Demonstrated ability to maintain professionalism in challenging customer interactions, effectively resolving issues while ensuring customer satisfaction. Maintained comprehensive records of customer transactions and feedback, facilitating improved service delivery through detailed follow-up communications. Assisted customers with various inquiries, including product selection and technical support, contributing to a streamlined order processing experience. Adhered to safety compliance standards in previous roles, showcasing a commitment to maintaining a clean and safe environment for both customers and colleagues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Team Staffing Solutions
Orlando
01.2010 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
Housekeeper
Staybridge Suites Hotel
Tampa
08.2022 - 12.2024
- Disinfected telephones, light switches and other frequently touched objects.
- Changed bed linens and towels, tidied up rooms.
- Ensured that all health standards were met during cleaning operations.
Cashier
McDonald’s
Tampa
08.2013 - 05.2017
- Taking orders from customers, providing customer service, making sure food was prep in certain timeframe being to work on time and being clean
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Cocoa High
Cocoa, FL06-2006
Skills
- Customer service
- Data entry
- Follow-up communication
- Safety compliance
- Cash handling
- Order processing
- Time management
- Problem solving
- Team collaboration
- Appointment scheduling
- Researching
- Hospitality and accommodation
Languages
English
Full Professional
Certification
- Safe Serv
References
References available upon request.
Timeline
Housekeeper
Staybridge Suites Hotel
08.2022 - 12.2024
Cashier
McDonald’s
08.2013 - 05.2017
Customer Service Representative
Team Staffing Solutions
01.2010 - Current
High School Diploma -
Cocoa High