Ouida Kaulaity-Querns
Oklahoma City,OK
Summary
Skilled Receptionist with over four years of experience in appointment scheduling and office administration. Expertise in maintaining organized systems and enhancing visitor experiences through effective communication. Recognized for streamlining front desk operations and fostering a welcoming environment that improves overall office efficiency.
Overview
28
28
years of professional experience
Work History
Receptionist
AARP Foundation SCSEP
Oklahoma City, Oklahoma
03.2026 - Current
- Greeted visitors and directed them to staff, enhancing visitor experience.
- Answered phone calls and managed incoming inquiries efficiently.
- Maintained organized reception area to ensure a welcoming environment.
- Assisted with administrative tasks, facilitating team operations.
- Answered incoming calls, took messages, and transferred calls, ensuring efficient communication.
Stock Room Associate
Walmart
Lawton, Oklahoma
03.1999 - 01.2000
- Restructured stockroom layout, improving product accessibility and operational efficiency.
- Assisted in inventory management by tracking stock levels and replenishing items.
- Collaborated with team members to maintain cleanliness and safety standards.
- Unpacked and sorted incoming shipments to maintain accurate inventory levels.
- Used handheld scanners to manage inventory records and ensure accuracy.
- Supported customer service by locating products and answering inquiries promptly.
- Monitored and replenished stock room supplies like packaging materials and labels to ensure consistent availability.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
Receptionist
Kiowa alcohol and drug abuse program
Carnegie, Oklahoma
08.1998 - 02.1999
- Greeted visitors warmly and directed them to appropriate services.
- Managed phone calls, screening inquiries, and directing them to relevant staff.
- Scheduled appointments for clients and coordinated meeting logistics effectively.
- Organized filing systems for client records and office documents, facilitating easy access and retrieval.
- Collaborated with team members to enhance office workflow and communication.
- Provided administrative support to ensure smooth daily operations at the center.
- Handled incoming mail and packages, ensuring proper distribution within the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Addressed customer inquiries and complaints, delivering timely resolutions to enhance satisfaction.
Education
Receptionist
Aarp Scsep
Oklahoma City, OK03-2026
High School Diploma -
Broxton H.S.
Fort Cobb, OK05-1975
Apprentice - Off Set Printing
Caddo Kiowa Area Vo-tech
Fort Cobb, OK05-1975
Skills
- Appointment scheduling
- Inventory management
- Customer service
- Filing systems
- Office administration
- Effective communication
Timeline
Receptionist
AARP Foundation SCSEP
03.2026 - Current
Stock Room Associate
Walmart
03.1999 - 01.2000
Receptionist
Kiowa alcohol and drug abuse program
08.1998 - 02.1999
Receptionist
Aarp Scsep
High School Diploma -
Broxton H.S.
Apprentice - Off Set Printing
Caddo Kiowa Area Vo-tech