Oumou Diallo
Atlanta,GA
Summary
Results-oriented banking professional experienced in handling customer needs in a quick and accurate manner. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
4
4
years of professional experience
Work History
Wave Planner Coordinator
Geodis Warehouse
01.2024 - 04.2025
- Assigns and monitors the work of various warehouse personnel
- Completes the waves in warehouse management system
- Ensures communication between Selectors and Replenisher for stock replenishment needs
DEBIT & CREDIT CARD FRAUD SPECIALIST II
JPMorgan Chase
07.2022 - 01.2024
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Creating claims for various scenarios as well as ATM malfunctions (shortage of funds/ missing deposits).
- Assisting Chase bankers in creating claims and answering follow-up questions for claims in the process.
- Review reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Retail Relationship Banker
Woodforest Bank
10.2021 - 07.2022
- Providing account services all executing customer transactions, including deposits, withdrawals, cashier checks
- Answering all bank relation question and providing excellent customer service in person or over the phone
- Introducing costumers to bank related products which they are eligible for and referring costumers to bankers for all other special request
MERCHANDISE COORDINATOR
Marshalls
04.2021 - 10.2021
- Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods
- Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team
- Ensures an excellent customer experience by engaging and interacting with customers, maintaining a clean and organized store
ASSOCIATE TEAM LEADER
H&R Block
11.2020 - 05.2021
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager
- Lead daily activities to ensure all tax office associates and clients are scheduled properly and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
- Serve as point of contact for onsite escalated client service concerns
Education
Bachelor of Science - Economics
University of Missouri
Columbia, MO12-2025
Skills
- Administrative Assistant
- Banking
- Leadership
- MS Office
- Customer account management
- Warehouse operations
Timeline
Wave Planner Coordinator
Geodis Warehouse
01.2024 - 04.2025
DEBIT & CREDIT CARD FRAUD SPECIALIST II
JPMorgan Chase
07.2022 - 01.2024
Retail Relationship Banker
Woodforest Bank
10.2021 - 07.2022
MERCHANDISE COORDINATOR
Marshalls
04.2021 - 10.2021
ASSOCIATE TEAM LEADER
H&R Block
11.2020 - 05.2021
Bachelor of Science - Economics
University of Missouri
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