Oumou Ben Hacko
Arlington,TX
Summary
- Polite and professional worker, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Customer Service Agent Internship
Primerica
Fort Worth, TX
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Restaurant Hostess
Guerlain
Paris, France
- Reported problematic guests to management to foster safe and pleasant environment.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
Server
Guerlain
Paris, France
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Ticketing Agent
AT&T Stadium
Arlington, TX
Education
Associate Degree - International Marketing
Dallas College
Irving, TX05.2024
High School Diploma -
Lycee Francais Louis Pasteur
NEUILLY-SUR-SEINE, France07.2021
"Brevet Des Collèges" (A French National Diploma) -
Lycee Francais Liberte
Bamako, Mali, West Africa06.2018
Skills
- Seating Arrangements
- Customer Relationship Management
- Dispute Resolution
- Customer Service
- Customer Complaint Resolution
- Ticket Changes
- Information Updates
- Online Chat
- Problem Resolution
- Customer Relations
- Corrective Actions
- Interpretation and Translation Services
- Livechat Messaging
- Server Improvements
- Calm and Professional Under Pressure
- Special Assignments
- Guest Satisfaction
- Productivity Management
- Stocking and Replenishing
- Ability to Lift 30 Pounds
- Bilingual (French - English)
- Sociable
- Talkative
Accomplishments
- I helped many Orphans in an Orphanage in Africa for a couple days.
- I have many experience with autism, trisomy, and children with special needs.
Certification
- Texas Adult Driver Education Certificate
- French Driver Education Certificate
- Malian Driver License (West Africa)
- I got trained for a Life Pre-licensing Certificate that I should receive soon.
Additional Information
I am a very open- minded person that had the chance to discover many cultures around the world and learned to communicate with people from different culture and language ( I speak 4 languages) and I have a base in Spanish.
- French is my first language, so I am bilingual in French and English.
- In addition to this, I also speak two African languages ( Bambara and Songhay, spoken in some West African countries) and also a little bit of arabic (not more than a couple words).
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer Service Agent Internship
Primerica
Restaurant Hostess
Guerlain
Server
Guerlain
Ticketing Agent
AT&T Stadium
Associate Degree - International Marketing
Dallas College
High School Diploma -
Lycee Francais Louis Pasteur
"Brevet Des Collèges" (A French National Diploma) -
Lycee Francais Liberte