Oveon Sifford
Stone Mountain,GA
Summary
Proven track record in enhancing operational efficiency and patient data management at Emory University Hospital. Skilled in HIPAA compliance and medical records maintenance, I significantly improved communication channels and infection control measures. Demonstrated leadership in fostering team accountability and enhancing customer service, embodying both exceptional organizational and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Unit Clerk
Emory University Hospital
Atlanta Ga
06.2023 - Current
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Operation Manager
Valassis
Austell, GA
07.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Popeyes
Stockbridge, GA
02.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Georgia State University
Atlanta, GASouth West Dekalb High School
2021
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical Records Maintenance
Timeline
Unit Clerk
Emory University Hospital
06.2023 - Current
Operation Manager
Valassis
07.2022 - 01.2023
Assistant Manager
Popeyes
02.2021 - 12.2021
Georgia State University
South West Dekalb High School