Ovidio Artiga
Riverdale Park,MD
Summary
Proven Service Manager at Highmark Residential, adept in strategic business planning and fluent in Spanish, significantly enhanced customer satisfaction by resolving complaints swiftly and boosting team efficiency through expert training and development. Achieved notable cost reductions, leveraging CFC certification and a results-driven approach to exceed sales targets.
Overview
8
8
years of professional experience
Work History
Service Manager
Highmark Residential
12.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- PO, orders and schedule contractors
Assistant Supervisor
Highmark Residential
02.2019 - 12.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Training new technicians
- helping with PO's
- Reports
Technician
Eagle Rock Management
11.2016 - 12.2021
- Started as a Teach I, with in 2months I received my HVAC certification.
- Repaired and replaced pumps, valves and motors.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2013
Skills
- Strategic business planning
- Fluent in Spanish
- Cost Reduction Strategies
- Employee Training and Development
- Degree: CFC Certification
Timeline
Service Manager
Highmark Residential
12.2021 - Current
Assistant Supervisor
Highmark Residential
02.2019 - 12.2021
Technician
Eagle Rock Management
11.2016 - 12.2021
High School Diploma -
High Point High School
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