Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Ovidio Moran

Ovidio Moran

Salem

Summary

Experienced professional with a strong background in leadership and team management. Consistently achieves results and promotes team collaboration. Skilled in strategic planning, problem-solving, and adept at adapting to dynamic environments. Known for reliability, effective communication skills, and delivering high-quality outcomes consistently.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Exclusive Wireless T-Mobile
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.

Sales Associate

Exlusive Wireless T Mobile
08.2022 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Store Manager

GNC
11.2019 - 05.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Customer Service Specialist

Verizon Wireless
12.2013 - 07.2018
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Store Manager

Gnc
03.2008 - 12.2013
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Sprague High School
Salem, OR
06.2003

Skills

  • Fluent in Spanish
  • Licensed in Real Estate since 2018

Timeline

Assistant Manager

Exclusive Wireless T-Mobile
10.2024 - Current

Sales Associate

Exlusive Wireless T Mobile
08.2022 - 10.2024

Store Manager

GNC
11.2019 - 05.2022

Customer Service Specialist

Verizon Wireless
12.2013 - 07.2018

Store Manager

Gnc
03.2008 - 12.2013

High School Diploma -

Sprague High School

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