Owanta Smith
Miramar,FL
Summary
Accomplished Store Manager at Gocellular, adept in customer service management and problem-solving, significantly improved customer satisfaction through effective team leadership and training. Skilled in multitasking and organization, excelled in maintaining optimal inventory levels and fostering positive customer relations.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Avanti Way
05.2023 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
Store Manager
Gocellular
16131 Biscyne
05.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
PCS Partners
01.2018 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Gocellular
09.2007 - 08.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
GED -
Miami Dade College
Miami, FL01.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Store Opening and Closing
- Customer Service Management
Additional Information
I speak Haitian creole, and some Spanish. I am also a real estate agent
Timeline
Real Estate Agent
Avanti Way
05.2023 - Current
Store Manager
Gocellular
05.2020 - Current
Store Manager
PCS Partners
01.2018 - 05.2020
Store Manager
Gocellular
09.2007 - 08.2016
GED -
Miami Dade College