Owen Cawthron
Beverly,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Manager
Golden Nozzle Car Wash
Danvers, Massachusetts
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Create reports on loss prevention
- Find strategies to improve sales
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Streamlined communication channels, improving information flow and decision-making speed.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
Server and Cashier
Dunkin Donuts- DH Restaurant Group
Beverly, Massachusetts
06.2021 - 08.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assistant Dog Groomer
Susie’s Groom Hut
Beverly, MA
05.2020 - 08.2020
- Maintained cleanliness and order of the grooming facility.
- Ensured proper care for all animals in the salon.
- Greeted customers, answered questions, and provided advice on pet care.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
- Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
- Provided customer service to clients by answering phone calls and scheduling appointments.
- Adhered to safety protocols while handling animals during grooming sessions.
- Assisted in maintaining inventory of supplies necessary for daily operations.
- Cleaned up messes made by pets during grooming sessions using appropriate methods.
- Followed company policies related to safety and animal care standards at all times.
- Communicated with other staff members regarding any issues that may arise with customers or their pets.
- Bathed and groomed pets using gentle techniques.
- Played with dogs and cats to maintain socialization and reduce stress.
- Delivered excellent service to pet owners to drive repeat business.
Education
Finished Junior Year -
Beverly High School
Beverly, MASkills
- Expense Tracking
- Financial Management
- Policy Implementation
- Contract Management
- Staff Development
- Marketing
- Workforce Management
- Operations Management
- Performance Management
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Sales management
- Product Management
- Staff Training and Development
- Schedule Preparation
- Verbal and written communication
- Time Management
- Negotiation
Timeline
Manager
Golden Nozzle Car Wash
04.2023 - Current
Server and Cashier
Dunkin Donuts- DH Restaurant Group
06.2021 - 08.2021
Assistant Dog Groomer
Susie’s Groom Hut
05.2020 - 08.2020
Finished Junior Year -
Beverly High School