Owen Claytor
Henrico,VA
Summary
Dedicated BBA graduate with a proven leadership track record at Chick-fil-A since 2015. Passionate about leadership development and committed to creating lasting positive impacts on both customers and team members. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Kitchen Director
Chick-fil-A White Oak Village
07.2020 - Current
- Maintaining a 1 (elite) on food safety report.
- "Winning Guardian of the Brand" award for 2023 (4 straight quarters of a 1 food safety score)
- Oversight of multiple full-time and part time staff including over 75% composed of ESL team members.
- Assisted in bringing White Oak Village from $9.7 million to $13.2 million in sales
- Helped achieve "Symbol of Success" and "Champions Club" in 2020
- Pioneered new training plans for new hires as well as new checklists for food safety and cleanliness.
- Helped improve AHA scores from under %60 to above %90.
Director of Drive-thru Throughput
Chick-fil-A White Oak Village
09.2022 - 01.2023
- Led number 1 Drive-thru in Virginia for Sales and Transactions.
- Created a Excel spreadsheet to help track our hourly goals
- Created a system to help continuously reach 200 cars during our 12-1 lunch hour.
- Created a lead position to help ensure accuracy of guests orders.
Executive Director of Operations
Chick-fil-A Parham Road
04.2017 - 07.2020
- Led a $6 million dollar Chick-fil-a restaurant.
- Helped increase profit to 13%
- Oversight of the 5 critical Success Factors
- Continuously in the Top 20% CEM metrics for Overall Satisfaction
- Clear and concise communication of my Operators vision, mission, values, and goals to the team.
- Recruiting, interviewing, onboarding, performance reviews and ability to grow team members into leaders.
- Weekly, labor scheduling of 85 team members
- Accountability to the director team as well as leading weekly meetings.
Director of Drive-thru Operations
Chick-fil-A Parham Road
02.2016 - 03.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Oversaw #3 Drive-thru in Richmond when it came to transactions and sales volume.
- Helped create new systems and processes to improve our customer experience in drive-thru.
Front of House Team Leader
Chick-fil-A Parham Road
09.2015 - 02.2016
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Team Member
Chick-fil-A Parham Road
05.2015 - 09.2016
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC12.2021
Skills
- Business Development
- Operations Management
- Financial Management
- Business Planning
- Performance Feedback
- Profit and Loss Statements
- Innovation and Creativity
- Leadership Development
Timeline
Director of Drive-thru Throughput
Chick-fil-A White Oak Village
09.2022 - 01.2023
Kitchen Director
Chick-fil-A White Oak Village
07.2020 - Current
Executive Director of Operations
Chick-fil-A Parham Road
04.2017 - 07.2020
Director of Drive-thru Operations
Chick-fil-A Parham Road
02.2016 - 03.2017
Front of House Team Leader
Chick-fil-A Parham Road
09.2015 - 02.2016
Team Member
Chick-fil-A Parham Road
05.2015 - 09.2016
BBA - Business Administration And Management
Strayer University
Similar Profiles
Owen ClaytorOwen Claytor
Kitchen Director at Chick-fil-A White Oak VillageKitchen Director at Chick-fil-A White Oak Village
Madelyn LinaresMadelyn Linares
Supervisor at Chick Fil-A, Stone Creek VillageSupervisor at Chick Fil-A, Stone Creek Village
Jacie SmithJacie Smith
Front of House Director at Chick-FIl-A, Carraway VillageFront of House Director at Chick-FIl-A, Carraway Village