Owen Davis
Parrish,FL
Summary
Adept Shift Leader with a proven track record at Dalmoros Fresh Pasta to Go, where I led teams to enhance operational efficiency and customer satisfaction. Skilled in cash handling and conflict resolution, I ensured compliance with health standards and excelled in training staff, boosting team performance and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dalmoros Fresh Pasta to Go
St. Petersburg, FL
05.2021 - 01.2025
- Supervised a team of 2 or 3 people during daily shifts, ensuring efficient operation and customer satisfaction.
- Monitored and maintained equipment to ensure operational efficiency.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Checked orders for quality and completeness.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Science - Criminal Justice Technician
State College of Florida
Bradenton, FL05-2025
Skills
- Training assistance
- Cash handling
- Customer service management
- Operations support
- POS system operation
- Shift leadership
- Positive attitude
- Conflict resolution
Certification
- Certified food handler
Timeline
Shift Leader
Dalmoros Fresh Pasta to Go
05.2021 - 01.2025
- Certified food handler
Associate of Science - Criminal Justice Technician
State College of Florida
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