Owen Dierolf
Ventnor City,USA
Summary
Seasoned Server with over 10 years of experience in fast-paced dining settings. Adept at enhancing customer experiences by expertly managing dietary needs, upselling items, and ensuring prompt service. Proven track record in leading server training and resolving conflicts swiftly, contributing to consistently high customer satisfaction levels and repeat business.
Overview
14
14
years of professional experience
Work History
Server
Lamberti's
Margate City, NJ
08.2024 - 11.2024
- Collaborated closely with kitchen staff to tailor dining experiences to customer preferences, ensuring high satisfaction and repeat business
- Assisted in training new servers to improve service standards
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
Server
Ruth's Chris Steak House
Atlantic City, NJ
01.2023 - 06.2024
- Led server training sessions focusing on menu knowledge and customer engagement techniques, elevating team performance and service standards
- Employed active listening and problem solving strategies to address and resolve guest issues, fostering a positive atmosphere and enhancing customer loyalty
- Thorough knowledge of menu offerings, including food and alcohol pairings
Server
Johnny’s Cafe
Margate City, New Jersey
06.2022 - 11.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server
Rex at the Royal
Philadelphia, PA
06.2021 - 05.2022
- Thorough knowledge of menu offerings, including food and alcohol pairings
- Maintained a calm and collected attitude in a fast paced, formal environment
- Made sure guests were satisfied during all aspects of their dining experience to ensure repeat business
Server
Gyu-Kaku Japanese BBQ
Philadelphia, PA
01.2018 - 01.2022
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Trained new servers on menu knowledge and how to provide quality service
- Maintained knowledge of seasonal menu items, and holiday specials throughout the year
Server
Xfinity Live! PBR Bar and Grill
Philadelphia, PA
02.2018 - 09.2018
- Communicated with employees and management for assistance and team related activities
- Demonstrated product knowledge when discussing menu options
- Provided strong teamwork and multitasking abilities
Server
Manco & Manco
Ocean City, NJ
06.2015 - 06.2016
- Success multitasking while remaining professional and courteous in fast paced environments
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Dedicated to ensure customer satisfaction by remaining accessible and friendly
Server/Support Staff
Deauville Inn
Strathmere, NJ
06.2012 - 01.2013
- Respectfully interacted with customers and proficiently responded to their wants and needs immediately
- Assuring reservations are met while accommodating walk in customers
- Worked as a team member by assisting fellow employees in other departments
Busser
Busch's Restaurant
Sea Isle City, NJ
06.2010 - 01.2011
- Assisted waiters in the preparation and delivery of food in a timely manner
- Efficiently cleaned and organized tables as needed while rapidly multitasking and managing other needs of the servers in a time effective manner
- Consistently completed end of shift cleaning duties to maximize dining area cleanliness
Education
Associate - Business Management
Ocean County College
Toms River, NJ06.2017
High School -
Ocean City High School
Ocean City, NJ06.2015
Skills
- Customer service excellence
- Efficient POS operation
- Conflict resolution
- Team leadership and training
- Exceptional wine service
- Food and beverage pairings
- Daily specials memorization
- Effective customer upselling
- Special dietary requirements
- High-volume dining
- Positive and professional
- Item promotion
Timeline
Server
Lamberti's
08.2024 - 11.2024
Server
Ruth's Chris Steak House
01.2023 - 06.2024
Server
Johnny’s Cafe
06.2022 - 11.2022
Server
Rex at the Royal
06.2021 - 05.2022
Server
Xfinity Live! PBR Bar and Grill
02.2018 - 09.2018
Server
Gyu-Kaku Japanese BBQ
01.2018 - 01.2022
Server
Manco & Manco
06.2015 - 06.2016
Server/Support Staff
Deauville Inn
06.2012 - 01.2013
Busser
Busch's Restaurant
06.2010 - 01.2011
Associate - Business Management
Ocean County College
High School -
Ocean City High School